Refund policy
Returns & Refund Policy
All Sales Are Final
Due to the handcrafted, small-batch nature of our botanical balms, all sales are final. We do not accept returns or offer refunds on any orders once they have been placed.
Damaged or Lost in Transit
We take great care in packaging every order. However, if your item arrives damaged due to transit or circumstances beyond your control before reaching you, we will make it right. Please contact us within 48 hours of delivery with:
- Your order number
- A clear photo of the damaged item and packaging
We will review your claim and, at our discretion, offer a replacement or store credit.
How to Contact Us
For eligible claims, please reach out to us at shop@jvicius.com with the subject line "Damaged Order – [Order Number]". We aim to respond within 2–3 business days.
We appreciate your understanding and support of our small business.